Merlot Restaurant Cafe&bar

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Raise your expectations

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Our mission Statement:

To build a growing, profitable business which is a leader within the industry. We strive to be our guests' first choice by living the following values:

Our Guests want to return
We deliver the feeling of unexpected Hospitality
We deliver hand crafted quality
We deliver great value to our guests
We deliver "Can Do" service every time
We have fun and it shows
Crew and management have ownership for their results
We are clean and safe
At the BrewHouse, our goal is to have our guests return because they experience a feeling of unexpected hospitality. We have developed what we call H.O.P.P.S. standards to help you achieve this result.

Hospitality: Crew performance standards’ umbrella.
Opportunities: The opportunity to enhance the Guests’ experience.
Presentation: What and who the Guests perceive us to be. How you present yourself and how the restaurant is presented.
Participation: To actively join in / be involved / seek to help others.
Sincerity: As in genuine, individual and personalized warmth.
We are part of the, "Can Do Brew Crew"
We have fun and it shows.